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The most important rules:
  • Choose Brand Agents for public customer-facing agents.
  • Choose AI Workforce for internal long-running work with files, tools, and team workflows.
  • Keep the main agent responsible for the user conversation.
  • Use sub agents only for focused helper work.
  • Give agents only the tools they need.
  • Use Knowledge Bases for trusted answers.
  • Test with realistic prompts.
  • Inspect traces and artifacts before relying on a workflow.