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This release makes customer-facing Brand Agents more dependable across page changes and reloads. It also gives you clearer knowledge base limits, safer file uploads, and more control over cookie preferences.

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TL;DR

  • Persistent website conversations: Visitors can continue a Brand Agent conversation after reloading the page.
  • Smoother page navigation: Brand Agents can guide visitors to another page without unnecessarily closing the chat.
  • Safer uploads: Brand Agent file uploads are limited to images and PDFs.
  • Clearer crawl limits: Free-plan users receive a clear upgrade prompt when a website crawl reaches the 24-page limit.
  • Better cookie controls: Visitors can accept, reject, or customize non-essential cookies and reopen their preferences later.
  • More reliable verification: Sign-up guidance now reminds users to check spam when a verification email is missing.

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What’s new

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1) Website conversations that survive reloads and navigation

Brand Agent widgets now preserve more of the visitor’s experience while they move around your website:
  • Conversation restore: A visitor can reload the page and continue the same widget conversation.
  • In-site navigation: When a Brand Agent directs someone to another page on the same website, supported sites can keep the widget open during the transition.
  • Completed navigation replies: The agent can finish and save its response before the page changes.
  • Cleaner navigation prompts: Page-navigation actions appear separately from technical tool activity, making the chat easier to follow.
Why it matters: Visitors can explore your website without repeatedly losing context or restarting their conversation.

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2) Safer Brand Agent file uploads

Customer-facing upload options are now more focused:
  • Supported uploads: Brand Agent visitors can attach images and PDF documents.
  • Clearer boundaries: Other file types are excluded from the public-facing upload flow.
  • More reliable loading: Widget startup and conversation restoration handle overlapping requests more consistently.
Why it matters: Your public agent receives useful visual and document context through a simpler, safer upload experience.

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3) Clearer knowledge base crawl limits

Website crawling now gives Free-plan users better feedback:
  • 24-page Free-plan limit: Website knowledge base crawls on the Free plan support up to 24 pages.
  • Visible limit state: If a crawl reaches the plan limit, the interface explains what happened.
  • Upgrade path: The limit message provides a direct route to plans with higher allowances.
Why it matters: You can understand why a crawl stopped and decide whether to narrow the source or upgrade for a larger website.
Cookie consent is easier for visitors to control:
  • Three clear choices: Visitors can accept all cookies, reject non-essential cookies, or customize preferences by category.
  • Saved preferences: Choices persist for future visits.
  • Cookie settings link: Visitors can reopen their preferences from the website footer.
  • Production-only analytics: Production analytics are kept separate from staging activity.
Why it matters: Visitors get understandable privacy controls, while site analytics respect the preferences they select.

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Who this release is for

  • Brand Agent owners who want website conversations to remain useful across page changes.
  • Website visitors who expect chats to survive an accidental refresh.
  • Free-plan users creating knowledge bases from websites.
  • Teams accepting visitor files through a customer-facing agent.
  • Privacy-conscious visitors who want granular cookie controls.

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How to use (quick steps)

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Test conversation restoration

  1. Open your published Brand Agent widget and send a message.
  2. Reload the page.
  3. Reopen the widget and confirm that the conversation continues.

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Review a website crawl limit

  1. Create or edit a Knowledge Base using a website source.
  2. Start the crawl and monitor its progress.
  3. If the Free-plan page limit is reached, follow the on-screen guidance to refine the source or review upgrade options.
  1. Choose Accept all, Reject non-essential, or Customize when the cookie notice appears.
  2. To change the choice later, open Cookie settings in the website footer.

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FAQ

Will a visitor’s widget conversation return after a page reload? Yes. The widget can restore the existing conversation so the visitor does not have to start again. Does navigation always reload the website? Not necessarily. Supported same-site navigation can move visitors between pages while keeping the widget open. Other destinations may still require a normal page load. Which files can visitors upload to a Brand Agent? The customer-facing Brand Agent upload flow supports images and PDFs. What happens when a Free-plan crawl reaches 24 pages? The crawl interface shows that the plan limit was reached and provides an upgrade path. You can also narrow the website source to stay within the limit. Can visitors change their cookie preferences later? Yes. They can reopen Cookie settings from the website footer.

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