> ## Documentation Index
> Fetch the complete documentation index at: https://docs.sketricgen.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Deploy to WhatsApp

> Connect your SketricGen Brand Agent to WhatsApp Business.

<Tabs>
  <Tab title="Add New Number">
    Integrating WhatsApp with SketricGen enables your custom Brand Agent to engage directly with customers through WhatsApp, offering a streamlined and efficient solution for managing inquiries and automating responses. This guide will take you through the steps required to link your Brand Agent to a WhatsApp number, ensuring smooth and effective customer communication.

    ## **Before You Begin**

    The phone number you connect to SketricGen via WhatsApp can **only** be used by the Brand Agent. It will no longer work with the WhatsApp or WhatsApp Business apps.

    If the number is already in use, you’ll need to delete the associated WhatsApp account first:

    * Open the **WhatsApp** or **WhatsApp Business** app.
    * Go to **Settings > Account**.
    * Tap **Delete my account**. This process may take a few minutes.

    If you've previously connected the number using Meta's WhatsApp Business tools, make sure to **disable two-step verification**:

    * Log in to your [**WhatsApp Business Account**](https://business.facebook.com/wa/manage/home/).
    * Select the phone number you want to integrate.
    * Go to **Settings > Two-step verification**, then turn it off.

    ## **Pre-requisite: Sign Into SketricGen and Set Up Your Brand Agent**

    To get started with the integration, **[sign in to your SketricGen account](https://www.sketricgen.ai)**. If you don’t have an account yet, you can create one for **[free](https://www.sketricgen.ai)**. Once you're logged in, begin setting up your Brand Agent by uploading your data sources. These can include files, text snippets, websites, or Q\&A pairs, which will serve as the knowledge base for your Brand Agent.

    If you need assistance with setting up a working SketricGen Brand Agent, refer to the **[step-by-step guide](https://docs.sketricgen.ai/getting-started/quickstart)** for creating and deploying your Brand Agent.

    ## **Step 2: Go to Agent Playground**

    Open your Brand Agent and click **Playground** on the agent you want to integrate with WhatsApp.

    <img src="https://mintcdn.com/sketricgen/UDPH6ZAEYND0T6ix/images/whatsapp/screenshot1.png?fit=max&auto=format&n=UDPH6ZAEYND0T6ix&q=85&s=619a21248b74e973c2d3571f636b8061" alt="Screenshot showing SketricGen Agent Spaces with Playground button for WhatsApp integration" width="2277" height="1124" data-path="images/whatsapp/screenshot1.png" />

    ## **Step 2: Initiate WhatsApp Integration**

    Click the **Connect** button on the WhatsApp integration panel in the **Publish** sidebar.

    <img src="https://mintcdn.com/sketricgen/UDPH6ZAEYND0T6ix/images/whatsapp/screenshot2.png?fit=max&auto=format&n=UDPH6ZAEYND0T6ix&q=85&s=8fc77a3ebb5a3239314a0ebba5130dc5" alt="Screenshot showing WhatsApp integration panel with Connect button in the Publish sidebar" width="2284" height="1120" data-path="images/whatsapp/screenshot2.png" />

    ## **Step 3: Set Up with Meta**

    ### 1. Log in to your Facebook account.

    <img src="https://mintcdn.com/sketricgen/UDPH6ZAEYND0T6ix/images/whatsapp/screenshot3.png?fit=max&auto=format&n=UDPH6ZAEYND0T6ix&q=85&s=deeae9f289fb7bc6b3614005c12e2ca7" alt="Screenshot showing WhatsApp integration setup interface with phone number input field" width="450" height="588" data-path="images/whatsapp/screenshot3.png" />

    ### 2. Click **Get Started**.

    <img src="https://mintcdn.com/sketricgen/UDPH6ZAEYND0T6ix/images/whatsapp/screenshot4.png?fit=max&auto=format&n=UDPH6ZAEYND0T6ix&q=85&s=a39fd8928c84ce104c009f277a01b4cc" alt="Screenshot showing WhatsApp verification code input interface" width="450" height="591" data-path="images/whatsapp/screenshot4.png" />

    ### 3. Create or select a business portfolio.

    <img src="https://mintcdn.com/sketricgen/UDPH6ZAEYND0T6ix/images/whatsapp/screenshot5.png?fit=max&auto=format&n=UDPH6ZAEYND0T6ix&q=85&s=a1f8d8820fa1cddc4b50a9f086dfcce1" alt="Screenshot showing WhatsApp integration success confirmation message" width="450" height="587" data-path="images/whatsapp/screenshot5.png" />

    ### 4. Select an existing WhatsApp business profile or create a new one.

    <img src="https://mintcdn.com/sketricgen/UDPH6ZAEYND0T6ix/images/whatsapp/screenshot6.png?fit=max&auto=format&n=UDPH6ZAEYND0T6ix&q=85&s=e6391b5523c202b7f0bbb7c866655221" alt="Screenshot showing WhatsApp integration configuration settings" width="450" height="588" data-path="images/whatsapp/screenshot6.png" />

    ### 5. Fill in the information for the WhatsApp business account.

    <img src="https://mintcdn.com/sketricgen/UDPH6ZAEYND0T6ix/images/whatsapp/screenshot7.png?fit=max&auto=format&n=UDPH6ZAEYND0T6ix&q=85&s=bb7df5f71db110a47da9d5cbd8fd8807" alt="Screenshot showing WhatsApp webhook configuration interface" width="450" height="586" data-path="images/whatsapp/screenshot7.png" />

    ### 6. Add a new number or get a free WhatsApp number by Meta.

    <img src="https://mintcdn.com/sketricgen/UDPH6ZAEYND0T6ix/images/whatsapp/screenshot8.png?fit=max&auto=format&n=UDPH6ZAEYND0T6ix&q=85&s=d2029d0a882b9e7f22fb095508d16e7a" alt="Screenshot showing WhatsApp Business API configuration panel" width="450" height="587" data-path="images/whatsapp/screenshot8.png" />

    ### 7. Click **Continue**.

    <img src="https://mintcdn.com/sketricgen/xEOJ-xI4AkgppWxS/images/whatsapp/screenshot9.png?fit=max&auto=format&n=xEOJ-xI4AkgppWxS&q=85&s=66d1bb31ae22dcf633e10b42de98a3d9" alt="Screenshot showing WhatsApp message template configuration interface" width="450" height="586" data-path="images/whatsapp/screenshot9.png" />

    ### 8. Meta will verify your information.

    <img src="https://mintcdn.com/sketricgen/UDPH6ZAEYND0T6ix/images/whatsapp/screenshot10.png?fit=max&auto=format&n=UDPH6ZAEYND0T6ix&q=85&s=93ad27f8a357f7ad82b3892ea6c200a2" alt="Screenshot showing WhatsApp integration testing interface with message preview" width="450" height="583" data-path="images/whatsapp/screenshot10.png" />

    ### 9. Click **Finish** to connect your WhatsApp account with SketricGen.

    <img src="https://mintcdn.com/sketricgen/UDPH6ZAEYND0T6ix/images/whatsapp/screenshot11.png?fit=max&auto=format&n=UDPH6ZAEYND0T6ix&q=85&s=aa4c2eb6dfa76bb49383a18d9cc269f0" alt="Screenshot showing WhatsApp integration status and connection details" width="450" height="590" data-path="images/whatsapp/screenshot11.png" />

    ## **Step 4: Confirm Connection**

    If your WhatsApp account is successfully connected, the **Connect** button will turn into a **Manage** button in the **Publish** sidebar of your Brand Agent dashboard.

    <img src="https://mintcdn.com/sketricgen/UDPH6ZAEYND0T6ix/images/whatsapp/screenshot12.png?fit=max&auto=format&n=UDPH6ZAEYND0T6ix&q=85&s=93fbe0008e253a6ec706502a27b645c3" alt="Screenshot showing WhatsApp integration final configuration and deployment options" width="2287" height="1119" data-path="images/whatsapp/screenshot12.png" />

    ## **Step 5 (Optional): Manage and Test**

    You can view integration details and test the setup by clicking the **Manage** button.

    <img src="https://mintcdn.com/sketricgen/UDPH6ZAEYND0T6ix/images/whatsapp/screenshot13.png?fit=max&auto=format&n=UDPH6ZAEYND0T6ix&q=85&s=74a7eeae569de4fcb7e179683ea2469a" alt="Screenshot showing WhatsApp integration completion and testing interface" width="450" height="542" data-path="images/whatsapp/screenshot13.png" />

    ## **Success**

    **Congratulations!** Your WhatsApp account is now successfully connected to **SketricGen**.

    You’re all set—your Brand Agent is now ready to handle all your business inquiries automatically and efficiently.
  </Tab>

  <Tab title="WhatsApp Existing Business App User">
    Integrating WhatsApp with SketricGen enables your custom Brand Agent to engage directly with customers through WhatsApp, offering a streamlined and efficient solution for managing inquiries and automating responses. This guide will take you through the steps required to link your Brand Agent to a WhatsApp number, ensuring smooth and effective customer communication.

    ## **Step 1**

    Navigate to your Brand Agents and open the Brand Agent you want to integrate with WhatsApp.

    <img src="https://mintcdn.com/sketricgen/xEOJ-xI4AkgppWxS/images/whatsapp_existing/screenshot1.png?fit=max&auto=format&n=xEOJ-xI4AkgppWxS&q=85&s=593c4e6b192e2b15c60521b588a42f46" alt="Screenshot showing WhatsApp Business App integration setup interface" width="2277" height="1124" data-path="images/whatsapp_existing/screenshot1.png" />

    ## **Step 2**

    Click the **Connect** button on the WhatsApp integration panel in the **Publish** sidebar.

    <img src="https://mintcdn.com/sketricgen/xEOJ-xI4AkgppWxS/images/whatsapp_existing/screenshot2.png?fit=max&auto=format&n=xEOJ-xI4AkgppWxS&q=85&s=455ac4da3719640102edfd02e87fd4ac" alt="Screenshot showing WhatsApp Business App configuration panel" width="2284" height="1120" data-path="images/whatsapp_existing/screenshot2.png" />

    ## **Step 3**

    ### **1. Login to your Facebook Account**

    <img src="https://mintcdn.com/sketricgen/xEOJ-xI4AkgppWxS/images/whatsapp_existing/screenshot3.png?fit=max&auto=format&n=xEOJ-xI4AkgppWxS&q=85&s=fa2de982313d2b165865833d81bd0cd3" alt="Screenshot showing WhatsApp Business App API settings interface" width="450" height="588" data-path="images/whatsapp_existing/screenshot3.png" />

    ### **2. Click Get Started**

    <img src="https://mintcdn.com/sketricgen/xEOJ-xI4AkgppWxS/images/whatsapp_existing/screenshot4.png?fit=max&auto=format&n=xEOJ-xI4AkgppWxS&q=85&s=fe97f5dcb0b0b2de2273199bb5cc07c6" alt="Screenshot showing WhatsApp Business App webhook configuration" width="450" height="591" data-path="images/whatsapp_existing/screenshot4.png" />

    ### **3. Select Connect your existing WhatsApp Business App**

    <img src="https://mintcdn.com/sketricgen/xEOJ-xI4AkgppWxS/images/whatsapp_existing/screenshot5.png?fit=max&auto=format&n=xEOJ-xI4AkgppWxS&q=85&s=c5e8af33f83cceee50682dd000c00882" alt="Screenshot showing WhatsApp Business App integration testing interface" width="450" height="588" data-path="images/whatsapp_existing/screenshot5.png" />

    ### **4. Create or select a business portfolio**

    <img src="https://mintcdn.com/sketricgen/xEOJ-xI4AkgppWxS/images/whatsapp_existing/screenshot6.png?fit=max&auto=format&n=xEOJ-xI4AkgppWxS&q=85&s=0d82368fe17e4bdda776cc1c063839ea" alt="Screenshot showing WhatsApp Business App message template setup" width="450" height="587" data-path="images/whatsapp_existing/screenshot6.png" />

    ### **5. Enter your WA Business phone number**

    <img src="https://mintcdn.com/sketricgen/xEOJ-xI4AkgppWxS/images/whatsapp_existing/screenshot7.png?fit=max&auto=format&n=xEOJ-xI4AkgppWxS&q=85&s=b8b9b70be49f88fe44b0b0635901e5d0" alt="Screenshot showing WhatsApp Business App integration status dashboard" width="450" height="582" data-path="images/whatsapp_existing/screenshot7.png" />

    ### **6. Verify details**

    <img src="https://mintcdn.com/sketricgen/xEOJ-xI4AkgppWxS/images/whatsapp_existing/screenshot8.png?fit=max&auto=format&n=xEOJ-xI4AkgppWxS&q=85&s=bb667093762b3454898dac06c38b424c" alt="Screenshot showing WhatsApp Business App deployment configuration" width="450" height="590" data-path="images/whatsapp_existing/screenshot8.png" />

    You will be then asked to scan a QR Code to verify connection.

    ### **7. After scanning your QR Code, confirm the Permissions**

    <img src="https://mintcdn.com/sketricgen/xEOJ-xI4AkgppWxS/images/whatsapp_existing/screenshot9.png?fit=max&auto=format&n=xEOJ-xI4AkgppWxS&q=85&s=9c228382c88fca36714ca79bf9d39ed2" alt="Screenshot showing WhatsApp Business App final setup and testing" width="450" height="586" data-path="images/whatsapp_existing/screenshot9.png" />

    ### **8. Meta takes a few seconds to verify your information**

    <img src="https://mintcdn.com/sketricgen/xEOJ-xI4AkgppWxS/images/whatsapp_existing/screenshot10.png?fit=max&auto=format&n=xEOJ-xI4AkgppWxS&q=85&s=601598a51bbb16a1b61b9f8dcb6177c0" alt="Screenshot showing WhatsApp Business App integration completion interface" width="450" height="583" data-path="images/whatsapp_existing/screenshot10.png" />

    ### **9. Click Finish to connect your WhatsApp account with SketricGen**

    <img src="https://mintcdn.com/sketricgen/xEOJ-xI4AkgppWxS/images/whatsapp_existing/screenshot11.png?fit=max&auto=format&n=xEOJ-xI4AkgppWxS&q=85&s=aad537b710b3915f4226499cb272776e" alt="Screenshot showing WhatsApp Business App final configuration and deployment options" width="450" height="590" data-path="images/whatsapp_existing/screenshot11.png" />

    ## **Step 4**

    If your **WhatsApp account** is successfully connected with **SketricGen**, the **Connect** button should now turn into a **Manage** button in the **Publish** sidebar in your Brand Agent dashboard.

    <img src="https://mintcdn.com/sketricgen/xEOJ-xI4AkgppWxS/images/whatsapp_existing/screenshot12.png?fit=max&auto=format&n=xEOJ-xI4AkgppWxS&q=85&s=aed89d6ed8ed3533810f15d270c1b5d0" alt="Screenshot showing WhatsApp Business App integration testing and validation" width="2287" height="1119" data-path="images/whatsapp_existing/screenshot12.png" />

    ## **Step 5 (Optional)**

    You can view details of your integration and even test out the integration by clicking the **Manage** button.

    <img src="https://mintcdn.com/sketricgen/xEOJ-xI4AkgppWxS/images/whatsapp_existing/screenshot13.png?fit=max&auto=format&n=xEOJ-xI4AkgppWxS&q=85&s=a5c5adc96d0b9f1f54a8fc8fedd2eb60" alt="Screenshot showing WhatsApp Business App integration completion and success confirmation" width="450" height="542" data-path="images/whatsapp_existing/screenshot13.png" />

    **Success:** Your WhatsApp account is now connected to **SketricGen**. Your Brand Agent can now handle customer inquiries from WhatsApp.
  </Tab>
</Tabs>